Optimizing processes
Profitable value chain
Our goal: to optimize processes in a customer-oriented manner through maximally coordinated chains of activities.
Our approach: Graphically illustrate complex processes in your company quickly and easily across hierarchies and departments in order to find causes and solve problems pragmatically.
Our approach: Graphically illustrate complex processes in your company quickly and easily across hierarchies and departments in order to find causes and solve problems pragmatically.
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Interaktive Live Online Seminare - Fast & Lean
Schnellstmöglicher Transfer bei minimierten Ausfallzeiten.
The devil takes the hindmost
Only the employees of the specialist departments have detailed knowledge of the actual processes. They are the experts of the daily processes. AND: Interface issues are naturally considered from their own silo. An exchange across departments and hierarchies is necessary: The source of the problem is not automatically the cause. Often the impact of the disruption and the lack of understanding of the other departments, including managers, hits the last area in the process chain. It is important to face the "devil in the details":
✔ View complex processes in your company across hierarchies and departments
✔ Exchange of perspectives to use swarm intelligence
✔ Identify problems and their causes
✔ implementing pragmatic solutions
How does it work?
BrownPaper - Method
✔ Definition of the process / activity and the start/end point of the value chain to be considered
✔ status quo: Run through the process step by step and map it accordingly on the brownpaper
✔ Identify malfunctions, note down ideas for solutions if necessary (in the best case "quick wins")
✔ Alternatives for disturbances are worked out in theme groups, presented in parliament, tested in the company and later the implementation is approved
✔ Design optimized TARGET process
✔ If necessary, redefine roles with responsibilities, interfaces and substitutions and make changes to the organization chart
Process optimization with BrownPaper
The BrownPaper is a "high touch - low tech" method to visualize complex processes across hierarchies and departments and to identify problems and their causes.
Why BrownPaper
✔ Capture the STATUS QUO of sub-processes or an entire value chain
✔ Identification of interfaces, responsibilities and weaknesses in the process
✔ Reduction of processing times
✔ Avoidance of "swimming lane ping-pong"
✔ Linking responsibility to activity
✔ Development of lean customer-oriented target processes in terms of lean management
✔ Training of the BrownPaper method with the employees as help for self-hel
Principles of BrownPaper
✔ Reduction of complexity through visualization
✔ Training of coaches who can independently accompany process work in the company
✔ Work topics are worked on in OLT groups (Owner - Leader - Teamer); Leader and Teamer are experts out of the employee level. The owner is a manager with the power to remove obstacles for the work team.
✔ Qualitative and quantitative optimization of a process (process acceleration and streamlining) from the customer's perspective
✔ A process is agile and must be questioned again and again. There is no such thing as a "finished process".
Success factors
✔ All departments and functions affected by the process are to be involved and equally take part in the discussion
✔ Clarify conflicting goals and core issues ("DOs" & "DON'Ts") at the beginning
✔ View the process as a customer-oriented value chain
✔ neutral moderator with stringent moderation
✔ include "keepers" (pilots) and "change agents" (pioneers) equally in the process work
✔ Quality assurance by establishing a quality coach, who is responsible for compliance with the process and further optimization if necessary
Expectation query
We make sure to work according to the special needs of the participants. Flexibility in implementation is our self-concept.
Seminar documents
Every participant receives our method manuals & working tools in haptic and digital form as well as e-learning videos, if applicable.
Mix of methods
We use modern & practice-proven, agile & stable methods, which are optimally interconnected & compatible with all industrial sectors.
Online Seminars
Attendance seminar, webinar & e-learning reasonably combined implies optimal use of resources with maximum effect. Fast, lean, effective.
Feedback
Your feedback is our quality assurance. We look forward to a critical reflection with you for our continuous improvement process.
Contact us for a personal advisory meeting
Claudia Heil
Peter Tümmers von Schoenebeck
Philipp Brumhard
Frequently asked questions
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